How it works

When you choose Auto-Refill at checkout, you get the subscription price, free shipping and the free gifts shown for your plan. In return, you agree to:

• Be charged for your first order today
• Receive and pay for at least one refill order after your first order
• Be charged for a refill automatically every 30 days until you cancel

Before you subscribe, we show you what's in your first order and what it costs, what's in each refill and what it costs, that refills are charged every 30 days, the minimum order requirement, and how to cancel. You'll confirm these terms with a separate checkbox at checkout, and we'll email you a copy along with instructions for canceling.

Your first order vs. refills

Your first order may include extra products or free gifts. Refills contain the products listed for your plan, at the refill price shown at checkout. Free gifts are included in your first order only, while supplies last.

Billing and delivery schedule

Refills are charged and shipped every 30 days, counted from the date of your first order. Your required refill is charged 30 days after your first order.

Renewal reminders

We'll email you 3 days before each refill is charged, so you have time to make changes.

Managing your subscription

Log in to your account to:

• Skip a refill (after your required refill)
• Pause your subscription (after your required refill)
• Update your payment method or shipping address
• Cancel

Changes must be made before your next billing date to apply to that refill.

How to cancel

Cancel online anytime in your account by clicking "Cancel subscription." No phone call or email needed. You can also email support@vital515.com and we'll cancel it for you.

• If you cancel after your first refill has been charged: all future charges stop immediately, with no fee.
• If you cancel before your first refill: your cancellation is recorded right away, and your one required refill will still ship and be charged on its scheduled date. After that, no further charges.

Orders already charged before you cancel will still ship.

If a product doesn't agree with your skin

If a product stings or irritates your skin within 14 days of your first delivery, email us at support@vital515.com. We'll waive the minimum, cancel your subscription right away and refund your first order under our Return & Refund Policy.

Your satisfaction guarantee still applies

The minimum order requirement doesn't affect your product guarantees. If a product doesn't work for you, see our Return & Refund Policy for how to get your money back.

Price lock

Your refill price stays the same for as long as your subscription stays active. If you cancel and later restart, the current price at that time applies. If we ever need to change the price of an active subscription, we'll email you at least 30 days before it takes effect, and you can cancel before then.

Prepaid plans

If you choose a prepaid plan, you pay once for 3 orders, which ship one every 30 days. Prepaid plans already meet the minimum order requirement.

After your prepaid orders have shipped, your subscription continues at the regular Auto-Refill price shown at checkout, charged every 30 days, unless you cancel. We'll email you before your first regular charge. If you cancel a prepaid plan early, we'll refund any orders that haven't shipped yet.

Failed payments

If a refill payment fails, we'll email you and retry over the next 7 days. If payment still can't be processed, your subscription will be paused until you update your payment method. Any required refill remains due.

Free shipping

All subscription orders ship free.

Questions?

Email support@vital515.com. We reply within 1 business day.