Shipping policy
Thank you for shopping with Vital515. This policy explains how and when your order ships.
Processing time
Orders are processed within [1–2] business days (Monday to Friday, excluding holidays). Orders placed after [2 PM PT] are processed the next business day. You’ll get a confirmation email with tracking as soon as your order ships.
Delivery times
- United States: [3–10] business days after shipping
- [Canada / UK / Australia / New Zealand]: [3-10] business days after shipping
Delivery times are estimates from our carriers and aren’t guaranteed. Delays can happen during holidays, bad weather or carrier disruptions.
Shipping costs
- Subscription orders: free shipping on every order.
- One-time orders: free on orders of $[50] or more. Orders under $[50] ship for $[4.95].
- International orders: [rate or “calculated at checkout”]. Any customs duties or import taxes are [included in your total / the customer’s responsibility].
Discreet packaging
Every order ships in a plain box or mailer with no product names on the outside.
Tracking your order
Once your order ships, you’ll get a tracking link by email. You can also track it anytime from your account.
Incorrect addresses
Please check your shipping address carefully at checkout. If you spot a mistake, email us at support@vital515.com within 12 hours of ordering and we’ll fix it if the order hasn’t shipped yet. We aren’t responsible for orders delivered to an incorrect address entered at checkout, but we’ll always do our best to help.
Lost, stolen or damaged packages
If your tracking hasn’t updated in [7] business days, your package shows as delivered but you can’t find it, or it arrives damaged, email us at support@vital515.com within [14] days of the expected delivery date. Include your order number and, for damage, a photo. We’ll send a replacement or a refund.
Questions?
Email support@vital515.com. We reply within [1] business day.